Questions and Answers to Clear Your Doubts! (FAQ)
What exactly is CuraMi? Is it just an app?
CuraMi is the platform that instantly connects you with professional nurses at home. We're not just a platform, we're the verification system that guarantees you maximum security and maximum speed. Choose, book, and receive care. Simple.
How do I know that the nurse is really qualified?
It's our absolute priority. All nurses are strictly registered with the Italian Board of Nursing (OPI). We verify registration and require insurance coverage before they can accept any work on the platform.
How much does the service cost? Are there hidden costs or call charges?
Absolutely not. The final price is clearly shown on the platform before you confirm the booking. Costs vary only based on the type of service and the professional's rate. What you see is what you pay.
If I have an emergency, how long does it take to have the nurse at home?
Our system is optimized for speed. We can't guarantee you an exact time (it depends on the nearest professional), but most requests are handled quickly and the nurse often arrives within an hour of confirmation for covered areas.
Can I choose the nurse based on their specific experience (e.g., pediatric)?
Yes, and it's our strength. When you search for a service, you can filter professionals by specialization, read their qualifications and reviews from other users. You decide who enters your home.
In which cities do you operate? Are you already active in my area?
Currently, we operate in the provinces of Lecco, Brescia, Milan, Turin, Rome, Mantua, Bergamo, and Cremona and we're expanding rapidly. If we're not in your city yet, sign up and we'll notify you as soon as we arrive!
Is payment secure? And what if the service doesn't go well?
Payment is protected and handled securely through Stripe (credit/debit card). Additionally, our customer support intervenes immediately in case of problems. Your payment is guaranteed.
Can I leave a review? And will the nurse know?
Yes, your feedback is essential! After the service, you can leave an authentic review. This helps other users choose and motivates professionals to maintain the highest standard.
If I book and then need to cancel or change the time?
You can manage the modification or cancellation directly from your account. We only ask you to do so with at least 24 hours notice out of respect for the professional's time.
Do you offer customer support? If I have a problem or doubt while booking?
Absolutely! Our customer service is here to assist you with any question or logistical problem. Contact us via email at info@curami.app. We don't leave you on your own.